Shipping Policy

📦 Shipping Policy

Smaan.store - Delivering Across Pakistan

Shipping Coverage

We are proud to offer nationwide shipping across Pakistan. Whether you're in a major city or a remote area, we'll deliver your order right to your doorstep.

Delivery Timeframes

Major Cities (2-4 Business Days)

Karachi
Lahore
Islamabad
Rawalpindi
Faisalabad
Multan
Peshawar
Quetta

Other Cities & Towns (4-7 Business Days)

For all other cities and towns across Pakistan, delivery typically takes 4 to 7 business days.

Note: Delivery times may vary during peak seasons, public holidays, or due to unforeseen circumstances such as weather conditions or courier delays.

Shipping Charges

Our shipping charges are calculated based on:

  • Delivery location
  • Package weight and dimensions
  • Order value

Shipping costs will be displayed at checkout before you complete your purchase. We strive to keep our shipping rates as competitive as possible.

Free Shipping: We may offer free shipping on orders above a certain amount. Check our website for current promotions!

Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking details once your order has been dispatched.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment with our courier partner.

Courier Partners

We work with trusted courier services including TCS, Leopards Courier, M&P, and Pakistan Post to ensure safe and timely delivery of your orders.

Cash on Delivery (COD)

We offer Cash on Delivery for orders across Pakistan. Simply pay for your order when it arrives at your doorstep.

COD Charges: A nominal COD handling fee may apply depending on the order value and location.

Important Information

  • Please ensure your shipping address is complete and accurate
  • Someone must be available to receive the package at the delivery address
  • If delivery is attempted but no one is available, the courier will contact you to reschedule
  • We are not responsible for delays caused by incorrect addresses provided by customers
  • Orders cannot be redirected to a different address once shipped

Undeliverable Packages

If a package cannot be delivered after multiple attempts, it will be returned to us. In such cases, shipping charges are non-refundable, and a reshipping fee will apply for redelivery.

Need Help?

If you have any questions about shipping or need assistance with your order, please contact us:

Email: support@smaan.store

Phone/WhatsApp: +92 301 4038889

We're here to help!