Our Commitment

At Smaan.store, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help with returns and refunds according to the policy outlined below.

Return Eligibility

You may return products within 7 days of receiving your order if:

• The product is defective or damaged upon arrival
• You received the wrong item or size
• The product does not match the description on our website
• The product has manufacturing defects

Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked as "Final Sale" or "Non-Returnable"
• Intimate wear, undergarments, and personal care products
• Customized or personalized products
• Products that have been used, worn, or altered
• Items without original packaging or tags
• Sale or clearance items (unless defective)

Return Process

Follow these simple steps to initiate a return:

Refund Methods

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued through:

Exchange Policy

We offer exchanges for:

• Different sizes of the same product
• Different colors of the same product
• Defective or damaged items

Exchange requests must be made within 7 days of receiving your order. Subject to product availability.

Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately with photos/videos of the damage
• Do not use or attempt to repair the product
• We will arrange for a free pickup and provide a full refund or replacement
• All shipping costs for damaged/defective returns will be covered by us

Return Shipping

Customer-Initiated Returns: Customer is responsible for return shipping costs unless the product is defective or we sent the wrong item.

Our Error: If the return is due to our mistake (wrong item, defective product), we will cover all return shipping costs.

Cancellation Policy

Before Shipment

You can cancel your order before it has been shipped at no charge. Simply contact us as soon as possible, and we'll process your cancellation and refund.

After Shipment

Once your order has been shipped, you cannot cancel it. However, you may refuse delivery or return the item according to our return policy once received.

Inspection Period

We recommend inspecting your order upon delivery. If you notice any issues:

• Take photos/videos of the packaging and product
• Contact us within 24 hours for fastest resolution
• Keep all packaging materials until the issue is resolved

Refund Delays

If you haven't received your refund within the expected timeframe:

• Check your bank account again
• Contact your bank or card issuer (processing times may vary)
• Contact us with your order details

Store Credit Option

Instead of a refund, you may choose to receive store credit for the full value of your return (including shipping). Store credit never expires and can be used on any future purchase.